Our Customer Support Team is available on all business days from 9 AM – 7 PM, excluding public holidays and weekends.

• Email us at [email protected]
• WhatsApp at +971 50 954 8846
• Call +971 56 511 6509.

Within UAE

• Same Day Delivery in UAE: We charge AED 15 for providing same day delivery within UAE (only applicable for orders placed before 12 PM GST). 
• Next Day Delivery in UAE: We provide Free Shipping on next day delivery within UAE. Cash on Delivery orders incur an AED 25 fee (COD charges).
• Delivery Timeframes: Orders are delivered the same/next day depending on the shipping method selected by you. Weekend orders are delivered within 1-2 days. During busy periods/public holidays, delivery may take longer.

Outside UAE

• Worldwide Shipping: International orders incur standard shipping fees and any applicable customs duties, payable by the customer. Prepaid orders only; COD not accepted.
• Delivery Timeframes: International orders delivered within 3-5 working days. Delivery may take longer during busy periods/public holidays

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• Estimated Timelines: While we strive to meet the delivery timelines mentioned in your Order Confirmation email or on our website, please note that these are estimates.
• Delivery Issues: We are not responsible for delays due to circumstances beyond our control, including unavailability to receive the delivery or postponement requests.
• Order Tracking: Track your order using the tracking info in your shipping confirmation email or contact our Customer Support.
• Accurate Address: Ensure the delivery address is accurate to avoid delays. Address change requests should be directed to our Customer Support Team.
• Delivery Attempts/Access Issues: In the event that you're unable to receive your order on the confirmed delivery date, we'll make two more delivery attempts. However, failure to accepting the order will result in cancellation without refund.
• Liability: We are not liable for any loss or damage resulting from incomplete addresses or actions taken based on your instructions.

*Please note that this Shipping Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.